Frequently Asked Questions

When you register on the site, you will receive an email with a verification link. Please follow it to confirm your registration.

After the registration is completed, you’ll also receive the log-in information to your email.

It depends on the transaction you have initiated: fiat purchase or crypto exchange. For example, while we do not ask you to go through verification in 99% of exchange cases, our security specialists can still sometimes ask you to verify your account. Our system flags suspicious transactions in accordance with our risk-scoring algorithm when:

• Users create multiple accounts with disposable emails.
• Users try to intentionally mislead us during the KYC procedure (fake or blurred documents, etc.).
• We detect mixers and/or black market wallet addresses and more.
• For more information about verification on AvanChange, read the corresponding article.

When you are to purchase crypto with fiat, you need to verify your identity by passing the KYC process. The KYC is required for most purchases, if it’s your fist time using a certain provider. However, some providers have no-KYC limits which you can find out by contacting our support team.

If you didn’t receive your email with a verification link immediately, please wait at least 5 mins since it can be delayed. If nothing changes, follow the instructions:

• Check the Spam folder.
• Search for «AvanChange» in your inbox.
• Use the «Forgot password» button to get an email to create a new password and sign in successfully.

If those three measures above didn’t help, address your issue to our support team. Reach out to us via one of the available support channels, and don’t forget to indicate the email address linked to your account. Our support ninja will check whether your email is in our database.

If you forgot your password, go to the sign-in page, fill in your email address, and click the «Forgot password» button. We’ll send you an email to reset your password.

If this measure didn’t help, address your issue to our support team. Reach out to us via one of the available support channels, and don’t forget to indicate the email address linked to your account. Our support ninja will check whether your email is in our database.

To eliminate any fraud associated with our service, we integrated 2-factor authentication into each account. How does 2FA make your account more secure?

• It protects your username and password.
• Only you have access to your authentication app.

You can enable this feature in your profile settings. Each time you log in to your AvanChange account, you will get a unique code generated via Google Authenticator that should be entered in the corresponding field.

Best Rate: The system searches for the best possible rate for you; however, the final amount you receive may be automatically adjusted in the event of significant market fluctuations. Please note that the floating rate can change either for the worse or for the better, depending on the current rate of the selected currency on CoinMarketCap.

Fixed Rate: The system locks in the rate when you create the order, holding it for the entire time allotted for your exchange. On average, this is 30 minutes. These types of exchanges typically have a shorter order lifespan, so we recommend choosing this option for cryptocurrencies that receive confirmations in the network (blockchain confirmations) within a few minutes.

In most cases, we offer a fixed rate for exchanges, unless there are significant market fluctuations in currency pairs. The system considers a fluctuation of more than 0.5% within a few minutes as significant. In such cases, the system switches to a “floating rate” mode. This mechanism was implemented to protect the service from sudden rate spikes. As a result, the exchange rate may be adjusted either in your favor or ours, depending on market movements.

If you need the exchange amount to remain unchanged throughout the entire transaction, we recommend selecting the “fixed rate” option when creating the exchange.

If you're confident that the rate won't fluctuate significantly (more than 0.5%) before receiving the required number of confirmations, we recommend choosing the “Best Rate” method, as it doesn't include an additional fee to cover our risks. This method will give you the most favorable offer.

In general, try to use the “Best Rate” method for currencies that confirm quickly in the network and are not prone to high volatility.

To participate in the affiliate program, simply create an account and go to the Partners section. There, you will find all the necessary information to invite users, whose exchanges will guarantee you a percentage of the service's earnings.

If you are a media personality, app, website, or large platform, please contact us to receive an even better offer.

• The minimum payout amount is just $20.
• Available payout methods include: USDT, TON, BTC, ETH, YooMoney, Advcash.

You will win the maximum accumulated amount for the week. The amount is recalculated every hour based on our profit and the number of submitted reviews.

To get an idea of the average payout amounts, simply check the last few payouts on the weekly draw page.

A wallet is a digital place where you can store cryptocurrency coins and tokens. A wallet address is a randomly generated combination of digits and letters associated with a particular wallet.

What does a wallet address look like?

• Bitcoin wallet addresses can begin with “1,” “3,” “bc1,” or “bc1p” — for example, bc1qqsrt233myxpgj4zdya7ty9z404d78vhekmynw5
• Ethereum wallet addresses begin with “0x” — for instance, 0x95233290dd7278aa3ddd389cc1e1d178cc4bkoe5
• Toncoin wallet addresses begin with “UQ”, “EQ” — for instance, UQAFmjUoZUqKFEBGYFEMbv-m61sFStgAfUR8J6hJDwUU04VW

In any transaction, there is always a sender and a recipient. On AvanChange the recipient address is the wallet address where you will receive the currency after an exchange or purchase is completed. For example, if you want to get Ether (ETH), you should specify an ETH wallet address in the recipient field, and AvanChange will send coins to this address once the transaction is completed.

In general, the recipient’s wallet address is the customer’s address to which AvanChange will send coins once the transaction is completed. Specify only the wallet address to which you definitely have access.

A hash is a unique identifier of a blockchain transaction. It acts as a record or proof that the transaction was conducted. Usually, a hash is a combination of digits and lowercase letters (uppercase in the case of XRP). A hash is assigned to every payment in cryptocurrency; you can find it in the transaction details in your wallet.

It looks like this: 88f96a204f639c7c9237fdbb4bd0859dd177d4bd78e327a7ab633ece2d338b71. It's Bitcoin transactrion hash, also you can check transaction inside one of Bitcoin Explorer like this.

Is AvanChange anonymous? Well, we might ask you to pass KYC. However, it’s not a requirement for every user. You can create exchange with fiat currency to get verification form, pass KYC, to live more peacefully.

We understand that the whole process might be annoying, but the more criminals are caught, the safer and more secure the crypto space will be for all of us.

We rarely ask our users to pass the KYC procedure. However, if our risk-scoring algorithm identifies any risk-scoring activity, we will ask you to provide us with some verification info. Our system flags these transactions when:

• Virtually any exchange transaction involving fiat
• Users create multiple accounts using disposable emails
• Users try to cheat us during the KYC procedure
• We detect mixers and/or black market wallet addresses and more.

There are some cases where your KYC can be rejected:

• You’re a resident of a country we do not operate in
• There have been discrepancies (mismatch) between your face and the face on the ID you provided
• We have discovered your documents to be fake and/or edited
• The photos are blurry
• and more…

If your KYC gets rejected, our security team will contact you to resolve the issue and help you to pass the procedure again when possible.

We want to ensure that all of our users pass KYC successfully, so we do our best to contact every person who has expressed dissatisfaction with our service and help them resolve their issues. However, there are cases where applications are rejected not because of a user’s honest mistake, but because the person who submitted it purposefully attempted to deceive us.

While criminals get taken care of by the police, the kind of fraudsters who either don’t understand the role of AML compliance in mass adoption or don’t care about the future prosperity of crypto can roam free. In some cases, they start spreading negative feedback on the Internet in hopes that we will make an exception for them in exchange for positive publicity.

However, because we take AML very seriously, we will not compromise our commitment to the security of our customers and services.

Since we care about the security of your data, we store all your personal information in accordance with applicable laws and regulations, e.g., GDPR.

The data is processed lawfully, fairly, and transparently. We have implemented appropriate technical and organizational measures that are required according to data privacy laws and regulations.

Sometimes, it can take us several weeks or even months to check your transactions. This is because a bunch of different stakeholders can be involved in the review process. In most cases, such a lengthy investigation will not be needed.

We actively work with agencies and regulators to make the crypto sphere more transparent for all market participants. Since we are not the only ones involved in the investigations, we cannot estimate the exact time required to clarify all the circumstances.

If you didn’t receive your password recovery email immediately, please wait at least 5 mins since it can be delayed. If nothing changes, follow the instructions:

• Check the “Spam” folder.
• Search for “AvanChange” in your inbox.
• If those two solutions didn’t help, address your issue to our support team.

Your money is sent as an unassigned transaction to your wallet provider. Please contact the support team of your wallet to find a solution.

We recommend reading our blog post What is MEMO, Destination Tag, Comment.

The promo code can be used once. If you applied a promo code to a request but did not complete it (i.e., you didn’t make the payment), the promo code will still be linked to your account, yet you retain the right to use the same promo code for another request until it has been redeemed.

Yes, you can share a promo code with a friend.

Multi-accounting is prohibited by the service. Please review the service rules (section 11.6).

The personal account balance on AvanChange is designed for quick exchange transactions, including payouts. Currently, the minimum exchange amount is above 5 USD, but you can top up your balance and participate in various service activities to earn more funds in your personal account. Once your accumulated balance reaches the minimum threshold for the desired direction, you’ll be able to exchange it for the currency you need.

Each promo code has a unique expiration period and a specific number of redemptions, depending on the promotion and distribution strategy. Typically, when we announce a contest or bonus on our social media, we specify the promo code’s validity period.

In any case, feel free to try applying the promo code you found when creating a request. If there’s no expiration error and the code applies successfully, then you’re all set!

Promo codes are part of a marketing campaign and a way to reward our most loyal and valued clients. However, the service is not obligated to reissue a promo code to a user who was unable to use a previous one or found it on our social platforms.

In the top-right corner of the exchange form, you'll find a button labeled **“Have a promo code?”**. Click on it, enter your promo code in the form that appears, and press “Apply.” Then proceed to create your request, make the payment, and complete the transaction. Once your request is successfully finalized, you’ll receive the reward associated with the promo code used.